Basement Whatever

customer service people get tons of complaints, it’s probably genuinely meaningful for them to occasionally have someone email their manager to compliment them instead of complain about them
— Read on www.atvbt.com/send-appreciation-notes-to-companies/

I worked in a call center during college, and can confirm how exceedingly rare this is, and how wonderful it is to get positive feedback. Since then, I do it all the time. This article gives great advice. I can also confirm that positive notes are shared and do help shape the culture. Next time, why not “ask to see a manager” to share how helpful an employee is? We get what we praise.